Rose + Rail Studio

While I work hard to accurately reflect the garment’s true colours in my photos, every monitor or mobile display has a slightly different colour display and our colour perception can differ from person to person. Please keep in mind that my Solarfast dye process creates a muted, vintage-toned, old-school-style photo print. It won’t have the stark contrast of a modern graphic tee.

As the artist who created your garment, I want to make sure you love your one-of-a-kind piece, and I stand behind the quality of my items. If there is a garment defect such as a hole or unravelling seam, I'll discount or refund your order. Please note that color speckles, dye overspray, etc are part of the charm of a genuine hand-dyed article of clothing and are NOT considered a defect. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via this contact form. This quick and simple step will help me provide a speedy resolution.

Because products are made by hand in small batches, I cannot accept general returns or sizing-related returns. 

Please read below for more details.

Cancellations

Product Orders Cancellation Policy

If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it is shipped. Once the order has shipped, it is final and cannot be cancelled.

After you’ve received your order, you have 30 days to address any issues related to the quality of your garment. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please contact me with these details via this contact form.

Shipping

Most orders ship within 3 business days (excluding weekends) via Canada Post. Once your order leaves my hands and is scanned into the postal service, I can no longer take responsibility for it. The shipping time estimate you receive at checkout is not a guarantee. Canada Post is known for delays during high season/holiday times. Please allow extra time when placing orders that are time sensitive, especially around the holidays.

Refund Policies

Because my pieces are one-of-a-kind works of art, we cannot issue refunds, returns, or exchanges for orders except for those with garment defects. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Detergent and Allergen Warning

I launder my pieces several times during my dye process using various products and they are not detergent/dye/fragrance free. Additional caution to those severely allergic to cats or dogs: while our pets don’t have access to my studio space, my pieces are made and laundered in a pet friendly household.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

International orders may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you’ll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country’s customs policies, please contact your local customs office.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.